Returns & Exchanges

At PrimeFish Seafood Co., we stand behind the quality of our catch and offer a 100% freshness guarantee. Due to the perishable nature of our products, we offer replacements or refunds for any items that do not meet our rigorous quality standards upon arrival.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately inspect your seafood for quality and temperature; ensure the cooling agents are still effective and the product is cold to the touch.

• 2.
  Document the Issue

  If you notice any quality concerns or damage, take clear photos of the product and the shipping label within 4 hours of delivery to help us process your claim.

• 3.
  Contact Support

  Email our customer service team at [email protected] with your order number and photos to initiate a replacement or credit request.

• 4.
  Resolution

  Our team will review your request within 24 hours and issue a full refund to your original payment method or ship a replacement order at no additional cost.